1. What is Personal Information and Why Do We Collect It?

Personal Information is any information or opinion that can identify an individual. Examples of Personal Information we may collect include names, addresses, email addresses, and phone or facsimile numbers. We collect Personal Information through various means, including interviews, correspondence, telephone and facsimile communication, email, our website (www.neonglobal.com), other websites, media and publications, publicly available sources, cookies, and third parties. We cannot guarantee the policies of authorized third parties.

We collect your Personal Information primarily to provide our services to you, share information with our clients, and for marketing purposes. We may also use your Personal Information for secondary purposes closely related to the primary purpose, as long as you would reasonably expect such use or disclosure. You can unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information, we will explain why we are collecting it and how we plan to use it.

2. Sensitive Information

Sensitive information, as defined by the Privacy Act, includes information or opinions about an individual's racial or ethnic origin, political opinions, membership in a political association, religious or philosophical beliefs, membership in a trade union or professional body, criminal record, or health information. We will use sensitive information only for:

• The primary purpose for which it was obtained.
• A secondary purpose directly related to the primary purpose.
• With your consent, or as required or authorized by law.

3. Third Parties

We strive to collect your Personal Information directly from you. However, in some cases, we may receive information from third parties. In such instances, we will take reasonable steps to ensure that you are aware of the information provided to us by the third party.

4. Disclosure of Personal Information

We may disclose your Personal Information in the following circumstances:

• To third parties with your consent.
• As required or authorized by law.

5. Security of Personal Information

We store your Personal Information in a manner that reasonably protects it from misuse, loss, and unauthorized access, modification, or disclosure. When we no longer need your Personal Information for its intended purpose, we will take steps to securely destroy or permanently de-identify it. However, most Personal Information may be stored in client files for a minimum of 7 years.

6. Access to Your Personal Information

You have the right to access and update your Personal Information, with certain exceptions. To do so, please contact us in writing. While we do not charge a fee for access requests, we may charge an administrative fee for providing a copy of your Personal Information. For security purposes, we may require identification from you before releasing requested information.

7. Maintaining the Quality of Your Personal Information

We are committed to ensuring that your Personal Information is accurate, complete, and up-to-date. If you believe the information we hold is inaccurate or outdated, please notify us as soon as possible so we can update our records and continue to provide quality services to you.

8. Policy Updates

This Privacy Policy may change from time to time and is available on our website (www.neonglobal.com.au).

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