1. Returns and Refunds

All custom signs are manufactured according to your unique design. As such, we do not accept either returns, refunds, or exchanges due to a ‘change of mind’. We have a strict No Returns Policy – not limiting any rights or obligations detailed under applicable laws.

2. Faulty or Incorrect Items

All our orders are quality controlled to ensure no damage or faults before packaging and shipping. If your order is damaged upon arrival, please contact the shipping courier to file a claim.

Remember to save all packaging materials and damaged goods prior to filing a claim. You may be asked to provide such materials as part of a claim.

In addition, we kindly ask you to take photos/videos of the damaged order and send them to marketing@neonglobal.com.au within 24 hours of order delivery, alongside the order number and proof of purchase. Please include the order number in the email title.

Please note – we are not responsible for your order from the moment it is handed to the shipping courier. Henceforth, any damages or faults are the sole responsibility of the shipping courier.

If you believe you have received an incorrect order, please contact us at marketing@neonglobal.com.au within 24 hours of order delivery, including the order number and proof of purchase. Please include the order number in the email title. When possible, we will arrange the collection of the item in your possession and deliver your correct item. If not possible, we will arrange a refund or re-order the original item.

Use of Products

Most of our signs are designed and produced for indoor use unless otherwise stated as suitable for outdoor use. For signs explicitly marked as suitable for outdoor use, we take special care to ensure durability and weather resistance.

We do not bear responsibility for any damages occurring due to incorrect use or exposure to harsh outdoor conditions if the sign is not explicitly designated for outdoor use.

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